Privacy Policy

Effective Date: 01 February 2026

At Tulips Cookie Shop, we value your trust as much as we value the quality of our bakes. This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.tulipscookieshop.co.za.

1. Information We Collect

To provide you with the best cookie experience, we collect information in the following ways:

• Personal Details: When you build a box, request a custom quote, or sign up for our newsletter, we collect your name, email address, phone number, and delivery address.
• Payment Information: Payments are processed through secure third-party gateways. We do not store your credit card details on our servers.
• Usage Data: We collect cookies (the digital kind!) to understand how you interact with our site, helping us improve your shopping experience.

2. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Communicate with you regarding custom designs and quotes.
• Send you sweet updates and seasonal promotions (only if you’ve opted in).
• Ensure the security and functionality of our website.

3. Protection of Your Data

In compliance with the Protection of Personal Information Act (POPIA) of South Africa, we implement strict security measures to ensure your personal info remains private. We do not sell, rent, or trade your personal information to third parties.

4. Third-Party Services

We may use trusted third-party providers for shipping and payment processing. These partners only have access to the information necessary to perform their specific tasks.

5. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request that we update or correct your information.
• Opt-out of marketing communications at any time.

6. Contact Us